Why do I see watermarks on the projections?

Once your order has been processed, you will receive access to the projections. If you ordered more than 4 weeks in advance, you are outside of your license period, and the projections will display a watermark across the content. Once your license period begins, and without any additional actions required, the watermark will automatically be removed. 

If you still see the watermark and you are within your license period, please check the StagePlayer Library and ensure that the license period is correct. When in StagePlayer Library, in the right corner of your show collection, you will either see "Access Expires" or "Access Begins". If you see "Access Begins" please contact accounts@broadwaymedia.com to correct your license period dates.

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