The content is not displaying on my projector. What do I do?

With every setup being slightly different from the next, display errors can occur for any number of reasons. Try some or all of the following, and if the content is still not displaying contact help@broadwaymedia.com

Drag the Output Window to Projector

  1. Is your computer in mirroring mode? Be sure to extend your Mac or Windows computer's display onto your projector instead.
  2. Click and hold the titlebar in the output window
  3. While clicking and holding, drag the output window onto your extended display (typically by dragging it all the way left or all the way right of your desktop screen)
  4. When in "Preview" or "Present" mode, click the "Display Fullscreen" button and the output window will resize to fill your projection

Select the Correct Input

With your projector's remote, cycle through the input options to ensure the correct port is selected. Check the label on the port that the HDMI cable is plugged into on the projector. Typically it will say "HDMI 1" or "HDMI 2". Ensure that when you are changing the input of the projector with the remote that you are matching it with the port that your HDMI is plugged in to.

Check your Connection Hardware

  • For Mac and PC: In some cases, HDMI cables that are too long and aren't sufficient quality will lose signal or won't be recognized by the projector. If your projection operator will be cueing the projections from less than 50ft from your projector you can use a high-quality HDMI cable. If your operator will be more than 50ft away from your projector, using CAT6 network cabling provides a much more reliable connection that reduces latency.
  • Ensure your iPad is connected to an HDMI cable with an official Apple HDMI adapter; off-brand adapters have known bugs that will prohibit the iPad from displaying an image on the projector.  

Mirrored Displays Error

Mac/PC only: Ensure that your monitor is extended (not mirrored) onto your projector. When you connect your projector to your computer and when your projector is powered on, your computer should automatically detect a second output. 

  • For a PC:
    1. Right-click on your computer desktop
    2. Click on "Display Settings"
    3. After you've connected to, and powered on, your projector scroll down to the "Multiple Displays" menu
    4. Select the "Extend these displays" option
  • For a Mac:
    1. Go to your Apple Menu
    2. Click "System Preferences"
    3. Click on the "Displays" icon
    4. After you've connected to, and powered on, your projector click on the "Arrangement" tab
    5. Uncheck "Mirror Displays"
    6. Back out into the "System Preferences" menu again
    7. Click on the "Mission Controls" icon
    8. Check "Displays have separate Spaces"

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