The content is not displaying on my projector. What do I do?

With every setup being slightly different from the next, display errors can occur for a number of reasons. Try the following, and if the content is still not displaying, contact help@broadwaymedia.com.

Drag the Output Window to the Projector

Is your computer in mirroring mode? Be sure to extend your Mac or Windows computer's display onto your projector instead. Then, take the following steps:

1. Click and hold the Output Window
2. While clicking and holding, drag the Output Window onto your extended display (typically by dragging it all the way left or all the way right of your desktop screen)
3. Click the green [Preview] or [Present] button
4. Click the [Fullscreen] button and the Output Window will resize to fill your projection surface

Select the Correct Input

With your projector's remote, cycle through the input options to ensure the correct port is selected. Check the label on the port that the HDMI cable is plugged into on the projector. Typically it will say "HDMI 1" or "HDMI 2." Ensure that when you are changing the input of the projector with the remote that you are matching it with the port that your HDMI cable is plugged in to.

Check your Connection Hardware

In some cases, HDMI cables that are too long and/or aren't sufficient quality will lose signal or won't be recognized by the projector. If your projection operator will be cueing the projections from less than 50ft from your projector, you can use a high-quality HDMI cable. If your operator will be more than 50ft away from your projector, using CAT6 network cable with HDMI adapters on each end provides a much more reliable connection that reduces latency.