Damages Fees

The equipment you have rented is costly and fragile. We suggest that you task your most reliable, careful, and patient team member with the installation and re-packaging. The equipment will come in a shipping crate that is outfitted with specialty foam. Every piece of foam and equipment included in the crate is important and needs to be repacked the exact same way it came to you to reduce the risk of damage. 

Our warehouse team inspects and runs diagnostics on each projector before it goes out and when it comes back from a customer. If there is anything beyond normal wear and tear, you will be notified and fees will be assessed. Please read the MSRP values below and be aware of our hardware specialists' ratings for damages. Should you have any questions please contact accounts@broadwaymedia.com 

Significant Damages incurs a full MSRP Replacement Value fee. Significant damage occurs when any rented equipment is damaged beyond normal wear and tear or minor damages. We take careful consideration into determining the level of damage to any rented equipment, and repair units when feasible. Significant damage includes without limitation any rented equipment that is non-operational, has broken parts that cause an internal rattle, and/or any visible modifications have occurred.

  • Economy
    • Projector, Economy Model (non-operational, interior rattle, or visibly modified or broken) - $3,999
    • Shipping Crate (cracked, dented, or broken latches) - $425

  • Basic
    • Projector, Basic Model (non-operational, interior rattle, or visibly modified or broken) - $11,000
    • Lens, Basic Model (non-operational, interior rattle, or visibly modified or broken) - $5,990
    • Shipping Crate (cracked, dented, or broken latches) - $425
  • Standard
    • Projector, Standard Model (non-operational, interior rattle, or visibly modified or broken) - $17,350
    • Lens, Standard Model (non-operational, interior rattle, or visibly modified or broken) - $15,980
    • Lens Shipping Crate (cracked, dented, or broken latches) - $425
    • Projector Shipping Crate (cracked, dented, or broken latches) - $625

  • Plus
    • Projector, Plus Model (non-operational, interior rattle, or visibly modified or broken) - $20,780
    • Lens, Plus Model (non-operational, interior rattle, or visibly modified or broken) - $15,980
    • Lens Shipping Crate (cracked, dented, or broken latches) - $425
    • Projector Shipping Crate (cracked, dented, or broken latches) - $625

  • Premium
    • Projector, Premium Model (non-operational, interior rattle, or visibly modified or broken) - $27,700
    • Lens, Premium Model (non-operational, interior rattle, or visibly modified or broken) - $15,980
    • Lens Shipping Crate (cracked, dented, or broken latches) - $425
    • Projector Shipping Crate (cracked, dented, or broken latches) - $625

Minor Damages. Scratches, scuffs and marks to the rented equipment (beyond normal wear and tear).

  • Economy
    • Projector, Economy Model (significant scratches to the body or the lens) - $250

  • Basic
    • Projector, Basic Model (significant scratches to the body) - $750
    • Lens, Basic Model (any new scratches to the lens) - $1,490

  • Standard
    • Projector, Standard Model (significant scratches to the body) - $1,150
    • Lens, Standard Model (any new scratches to the lens) - $3,990

  • Plus
    • Projector, Plus Model (significant scratches to the body) - $1,400
    • Lens, Plus Model (any new scratches to the lens) - $3,990

  • Premium
    • Projector, Premium Model (significant scratches to the body) - $1,850
    • Lens, Premium Model (any new scratches to the lens) - $3,990

      Accessories and Misc. An additional $50 shipping+handling fee will be assessed per order for any Accessories or Misc item replacements.

    • Late Return/Failure to Return. (Fees due if not returned by due date. Late fees per item assessed up until return and/or replacement cost exceeds late fee amount due)
      • 50ft HDMI Rental- $50 per week; $150 replacement cost
      • Projector Power Cord (any model) $40 per week; $120 replacement cost
      • 50ft Extension Cable Rental - $40; $120 replacement cost
      • Common Mount: $50 per week, $300 replacement cost
        • If elements of the mount are missing or if the screws are stripped, a replacement cost for these misc. items of $65 will be assessed.
      • Projector Remote (any model): $30 per week; $90 replacement cost
      • Lens and Projector Hood Covers
        • Basic, Lens or Hood Cover - $25 per week; $50 replacement cost
        • Standard, Plus or Premium, Lens cover - $40 per week; $80 replacement cost
        • Standard, Plus or Premium Projector Hood cover - $45 per week; $90 replacement cost
      • Allen Wrench (any size): $25 to replace
    • Damaged Shipping Crate Foam. Replacing damaged foam is unexpectedly very costly. Please take care of the foam within the shipping crates.
      • Foam (one piece of foam has more than 15% of pieces unattached) - $70
      • Foam (two - or more - pieces of foam have more than 15% of pieces unattached) - $250

    • Air Filter (normal wear and tear expected. Damage fees only occur when obvious mishandling has occurred) $75-100 depending on distributor availability

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