Final Steps to Confirm Your Stage Gear Rental

We’re excited to support your upcoming production! To confirm and schedule your Stage Gear rental, there are just a few required steps. Once payment and documents are submitted and approved, your rental will be locked in and prepared for shipment.

How the Rental Process Works

Here’s what to expect from start to finish:

1. Submit payment (this secures your rental)
2. Upload required documents
3. We review and approve everything
4. Your order ships and arrives by your scheduled delivery date
5. Complete the quick inspection form within 24 hours to help us make sure everything arrived and is working as expected.
6. Complete the quick inspection form within 24 hours to help us make sure everything arrived and is working as expected.
7. Use the equipment for your production
8. Return the equipment by the return date listed on your order

Step 1: Submit Payment (Required)

Payment is required to secure your rental and reserve the equipment for your dates. You’re welcome to pay by credit card, and schools may also use a Purchase Order (PO). In most cases, you will submit your payment when you check out on our website. If you need to submit a payment after your order is placed, the following steps will show you how.

How to submit payment: 

• Log in to your Broadway Media account
• Click Orders
• Select your active order
• Update or submit your payment method

Here, you can update payment to pay with a credit card or submit a PO for review. 

Step 2: Upload Required Documents

To prepare your order for shipment, we must receive and approve the following documents:

• Photo ID
• Credit Card Authorization Form for damages (if paying with PO)
• Certificate of Insurance (COI). The COI must cover potential loss or damage to rented equipment. COI requirements are provided below. Any fields highlighted in red or blue are required for approval

We cannot ship equipment until all required documents are approved. All payment and documents must be submitted by the deadline listed on your order. Late or incomplete submissions may result in delayed shipment, or cancellation of the rental.

Upload your ID and COI on the documents page inside of your Broadway Media account:

The COI must read as follows: 

A PDF is available here: https://secure.helpscout.net/api/v1/conversations/3159207341/attachments/874496438/file 

Have You Rented With Us Before?

Some items may already be on file. If your Certificate of Insurance (COI) is ongoing and not date-specific, you may already be covered. If your COI has dates, a current version is required for each rental

Need Help?

If you have questions or would like us to review your documents before submitting, our team is happy to help. Just reply to your order email or contact us. We’re glad to be part of your production and look forward to supporting your show!